Shipping Policy

*Please offer the most detailed address, P.O. Box address is unable to deliver.
Due to the unique nature of custom products, they are not eligible for returns or exchanges unless there is a quality issue.

 

1. Do I need to pay the shipping fee?

• All products will incur shipping fees based on their individual weights. The shipping cost will be calculated according to the weight of each product.
• XC VET offers free shipping on orders over $1000 of regular-sized products within Mexico, direct to your door.
• The most delivery will be handled by either UPS or DHL, and the carrier will be chosen at random.
• We aim to provide reliable and efficient shipping services to ensure your products reach you in a timely manner. efficiency.

2. What is the processing time?

• Our warehouse staff typically require 2 business days to process orders (excluding weekends and holidays).
• *Please note: Delays may occur due to national public holidays, weekend breaks (January 1, February 2, March 6, Easter Thursday and Friday in April, May 1, September 16, November 27, December 25), limited inventory, carrier or customs issues, severe weather, or other unforeseen circumstances beyond our control. We appreciate your patience and understanding in such cases.

3. What's the shipping time?

• UPS/DHL Shipping Time: 1-3 days, remote areas 5-8 days.
• If you order a pre-sale product, you need to contact our staff for the actual delivery time.

4. Do I need to pay for taxes/duties?

• All prices labeled at our site do not include duties and taxes. Customs Policies widely vary in different countries. We will charge the taxes according to the local policies.
• *Please note that your shipment may be delayed due to national holidays, stock shortages, carrier delays, customs delays, extreme weather and other circumstances beyond our control. We appreciate your patience in these cases.
• If you have any questions, contact us with email at marketing@xcvet.com , or leave us a message on contact us page.

5. Can I change the delivery address after the package has been shipped?

• Unfortunately, we are unable to change the shipping method once the product has been shipped.